I think I screwed up

Emails from users like you are the best way to improve our service.  Here’s one I got today:

Hello,

I think I screwed up somewhat. A couple of weeks ago I set up 2 of your “quick links”. They are xxxxxx and xxxxxx

i didn’t realize that they have an expiry date. Today I actually set up an account under the user name xxxxxx. Should I set up new links or can I transfer the existing links somehow? Will there still be an expiry date? Do I need to go with premium account? Is there a cost?

Thank you,

xxx

My response:

Thanks for the email and for using the service!  I’ve re-targeted the links to your new account – please let me know if you have any problems.

Regarding expiration, links created anonymously or using a free account will automatically expire after 30 days.  Any premium account (http://linktrack.info/premium_accounts) will be exempt from expiration.

Drop me a line anytime if you have more questions.

Thanks,

Keeton

2 thoughts on “I think I screwed up”

  1. John Klein

    Where are you located? What are you service/support hours?
    Do you have a phone number for emergency support or screw-up?

    We’re with another tracking company now that is in Asia and we can’t communicate about urgent matters during the daytime in the US. They only offer email support during daytime hours in Asia, whcih is nite time for us in Cleveland (GMT-5).

  2. admin

    We are located in the Dallas/Fort Worth area of Texas in the United States. Our pricing model is self-service so we do not publish a support phone number. We’re happy to answer any questions that you may have via email.

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